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Important: This reset process is only available for HP EliteBook laptops that were purchased by graduates through Winona State University. It cannot be used on university owned or current student devices. Resetting the laptop will erase all files and return it to factory settings.
This article explains how to reset a graduate purchased HP EliteBook using the Microsoft Company Portal application. Be sure to carefully review all steps before beginning.
Before You Start
- Back up all personal files. This process permanently deletes all data.
- Plug the laptop into a power source.
- You must be able to launch Company Portal to complete this reset.
Reset Your HP EliteBook Using Company Portal
Step 1: Launch Company Portal
Open the Company Portal app by searching for it in your windows menu / the search bar at the bottom of your screen. If prompted, sign in in with your student account. You may briefly see a loading screen.
If given see an option to choose the best category for your device, choose WSU and then click DONE at the bottom (you may have to sign in again).
Click on Settings in the bottom left corner.
Click Sync and wait for it to confirm that it was successful.
Step 2: Confirm Your Device
Click the Home button on the left navigation menu.
Verify that the serial number shown in Company Portal matches the serial number on the bottom of your laptop. If multiple devices appear, select the correct one.
Select your laptop from the device list.
Step 3: Choose Reset
Click Actions, then select Reset.
Use the Actions menu to begin the reset.
Step 4: Confirm the Reset
Click Reset to confirm that you want to reset the PC. This cannot be undone.
Confirm the reset to erase all data.
After you click the Reset Button you will see this message.
Step 5: Reset in Progress
The reset may take some time to start. If it has not started within one hour, restart the computer.
The system will display a progress screen while resetting.
Step 6: Complete Windows Setup
Once the reset is complete you will see the lanugue screen below. Follow the on‑screen Windows setup instructions.
Begin Windows setup after the reset completes.
Be sure to complete setup using a personal email address, not your StarID / WSU email.
Troubleshooting
- If Company Portal will not launch, the reset cannot be completed remotely.
- If the reset does not begin after one hour, restart the computer.
- If issues continue, Tech Support can:
- Help you complete these instructions
- Reset the device in person, or
- Provide a USB reset drive with instructions
If you cannot come to campus, email TechSupport@winona.edu to request a USB reset drive.
Learn More
Need additional information or assistance? Search our Service Catalog or call 507.457.5240, option 1.
WSU Tech Support
Winona | Somsen 207
Rochester | Coffman Center 122
Contact WSU TLT
Email
507.457.5240 | option 3
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